Royal Borough of Kensington and Chelsea
design
The Lancaster West Neighbourhood Team was established in the wake of the Grenfell Tower tragedy to provide dedicated, local support for residents of the Lancaster West Estate. Working closely with the community, the team is helping to improve homes, services and the wider neighbourhood, with a strong focus on safety, sustainability and resident wellbeing. Beautiful Bright was commissioned to design a clear, accessible guide for new homeowners, explaining the estate’s new low-carbon communal heating system and how residents can use and manage it in their homes.
The result was a clearly structured and easy-to-use guide that helps residents understand the new heating system quickly and confidently. Clear sectioning, simple language, practical diagrams and a calm visual layout make the information easy to navigate, while the design format provides a flexible template for future home guides. This creates the foundations for a consistent suite of resident resources that feel joined-up, accessible and reassuring.
